Privacy Policy

Last Updated: August 2026

Australian Arboricultural Operations (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, book a service, or otherwise interact with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Residential, business, or service address
Information provided through website enquiry or booking forms
Details about the property, project, or arboricultural services you are enquiring about
Communications you have with us by phone, email, text message, or through our website
Any other information you choose to provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

2. How We Collect Personal Information

We may collect personal information when you:

Submit an enquiry through our website
Request a quote or booking
Contact us by phone, email, text message, or another communication method
Engage us to provide arboricultural or related services
Subscribe to or interact with our marketing communications
Visit or interact with our website

Where reasonable and practicable, we collect personal information directly from you.

3. How We Use Your Information

We may use the personal information we collect to:

Respond to enquiries and requests
Prepare quotes and service information
Schedule appointments, consultations, or services
Provide arboricultural reports, consultations, tree services, equipment hire, and other requested services
Communicate with you regarding an existing or potential project
Process transactions and maintain business records
Improve our website, services, and customer experience
Send relevant service updates or marketing communications where permitted
Meet our legal, regulatory, insurance, and administrative obligations
Protect our business, customers, employees, contractors, and website

We will generally only use your personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services. These parties may include:

Employees, contractors, consultants, and service providers
Website hosting, IT, and technology providers
Payment and accounting service providers
Professional advisers, insurers, and legal representatives
Government agencies, councils, regulators, or other authorities where required or permitted by law

We do not sell or rent your personal information to third parties.

Where we use third-party providers, those providers may have their own privacy policies governing how they handle information.

5. Website Analytics and Cookies

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use the site.

Cookies are small data files stored on your device. They may be used to remember preferences, analyse website traffic, measure website performance, and improve the user experience.

Third-party services, such as website analytics providers, may also collect information about your use of our website.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

6. Marketing Communications

From time to time, we may use your contact information to send you information about our services, updates, or other communications that may be relevant to you, where permitted by law.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

7. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in physical records. While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

When personal information is no longer reasonably required for business or legal purposes, we may take reasonable steps to securely destroy or de-identify it.

8. Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete, or out of date.

We will take reasonable steps to respond to requests in accordance with applicable Australian privacy laws.

To make a request, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or online services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable laws.

Any updated Privacy Policy will be published on our website. The “Last Updated” date at the top of this policy indicates when it was most recently revised.

11. Privacy Enquiries and Complaints

If you have a question, concern, or complaint regarding this Privacy Policy or the way we handle your personal information, please contact us.

We will take reasonable steps to review and respond to your enquiry or complaint.

Australian Arboricultural Operations

Website: ausarb.com.au
Email: contactus@ausarb.com.au
Phone: 0402 209 925